FAQ's (membership)

General Membership queries

• Who can apply for membership?
• Do we have to pay for membership?
• What is annual turnover?
• What if we are a not for profit organisation or charity?
• What if we do not have an income or annual turnover?

Applying for membership

• How can I apply for membership?
• How can I pay for membership?
• Can more than one person within my organisation receive the members’ email alerts?
• Can we have more than one email for accessing the members’ area?

Existing members

• How do we renew our membership?
• We have not been receiving the members’ email alerts?
• How do we unsubscribe from the members’ email alerts?
• I can’t find our membership number?
• We have forgotten or misplaced our log-in details?
• What do we do if our details have changed?

Q) Who can apply for membership?

A) Membership with Volunteer Development Scotland is available to any organisation or individual which wishes to support the aims of the company.

Q) Do we have to pay for membership?

A) More information on our membership fees can be found on our Join Us page.

Q) What is annual turnover?

A) This is the total income for your organisation within the last completed financial year, or in other words the total amount of money that comes into your business account in a year for the entire organisation.

This amount can usually be found in your annual report. If you are a new organisation then you can choose a category based on your expected turnover for the current financial year.

Q) What if we are a not for profit organisation or charity?

A) A membership fee will still apply assuming your annual turnover is above £30,000. Annual turnover is in no way related to profit, and this figure will determine the membership category that your organisation falls into.

Q) What if we don’t have an income or annual turnover?

A) If this is the case then we would suggest that you use your total annual budget or funding for the year as a guideline for selecting a membership category.

Q) How can I apply for membership?

A) You can either download and complete an application form and send it to us by either Freepost or by emailing it to membership@vds.org.uk

The form can be downloaded in either a Word or PDF format on the Join Us page of our website.

Or you can complete the online application form

Q) How can I pay for membership?

A) We accept the following payment methods:

• Cheque: Payable to Volunteer Development Scotland
• BACS transfer: Account Name: Volunteer Development Scotland; Account Number: 00279726;Branch sort Code: 83-48-00

Q) Can more than one person in my organisation receive the members’ email alerts?

A) Yes – but only if you are a full member. Going forward these members will be able to have up to five additional email contacts that receive weekly email alerts and our members magazine ‘Spectrum’.

Q) Can we have more than one email for accessing the members’ area?

A) Each membership can only make use of one email address for accessing the members’ area of the website.

Q) How do we renew our membership?

A) We will send a number of renewal reminders leading-up to your renewal date. In addition to this we will post a renewal form which can be completed and returned to the office.

If you are unsure when your membership is due for renewal please get in touch with the Membership team by emailing membership@vds.org.uk

Q) We have not been receiving the members’ email alerts?

A) We would suggest that you first check that the email alert is not ending up in the Spam or Junk folder of your in-box.  If this is not the case, then please get in touch with the Membership team to check that your contact details are up to date.

Q) How do we unsubscribe from the members’ email alerts?

A) To unsubscribe simply click on the ‘unsubscribe’ link at the bottom of the email alert and your email will be automatically removed from the mailing list. This will not affect your membership record or log-in details in any way.

Q) I can’t find my membership number?

A) Your membership number is provided to you as part of your confirmation letter and welcome pack when you first join Volunteer Development Scotland. It is also included in any subsequent renewal reminders that you receive.

If you have misplaced it, please feel free to get in touch with the team at membership@vds.org.uk

Q) We have forgotten or misplaced our log-in details?

A) If you can’t remember your password you can request a reminder to be re-sent by clicking on the Sign In link which can be found on the home page of our website, and then clicking on the forgotten your password link.  You will be asked for your email address, so it is important if you change your details at any time, you inform us of this so we can ensure our records are up to date.

If you are unsure of your username please get in touch with the membership team at membership@vds.org.uk

Q) What do we do if our details have changed?

A) If your address or contact details have changed, please get in touch with us so that we can update your membership record accordingly.